FAQ
1) How Do I Order Goods From your website?
Please use our online shop system for placing orders.
Anyone can register with us and start ordering right away.
Or , you also can place orders by email or fax
If you need a price quote, simply log in and view the wholesale prices. The prices you see are the real prices.
You also need to log in to preview shipping options and costs.
You will see the total price including shipping costs in a summary page before you confirm your order.
You can cancel or make changes at any time during the checkout steps
Note:the shipping cost is only for your reference , actually , other than China Post EMS,We also offer more options such as UPS,DHL,FedEx,TNT,or HK EMS
If your order is not urgent,after you choose "Checked Shipping Cost" ,We will check and get back to you
with the cheapest shipping cost
2) Do You Have A Catalogue Or Price List ?
Sorry, we do not have a paper catalogue or price list,
you can check all of our product including the shipping cost in our website
We are adding new products daily, and constantly updating product descriptions and discount prices, so the best way to search for or browse our products is by using the online store system.
3) The Registration Form Asks For A Company Name
Anyone can sign up for free to order from us. In the registration / address entry you can't leave the "company" field blank,
so you can:
- enter your name again
OR
- enter the words "private order"
OR (if you are dropshipping)
- any kind of reference code or email address that helps you identify your customer in the shipping address
Note:
The full address entered in the shipping address will be the address used for the order delivery so please ensure it is complete and correctly formatted.
4) About the product price ,shiping cost, or Tax
the price quoted in the price box (and shown in your cart when you add the items) is the product price.
Prices on the products do not include shipping. Shipping costs depend on weight so every order is different.
We do not add any sales taxes or hidden charges to orders. Regarding import taxes on products delivered from China,
please be aware these are your own responsibility
5)Is There A Minimum Order Quantity Limitted ? (MOQ)
We have no minimum order quantity request, and we can ship single item samples or large orders worldwide.
6) Can I Order big quantity (such as more than 200 Pieces) of An Item?
Of course, we can offer you better prices for large volume orders.
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The item code and description
- The exact desired order quantity
- A general prediction of likely ongoing order quantity if any
- What your desired time frame would be
- Any special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quote for the product price. Shipping costs / logistics arrangements would need to be discussed in more detail for large orders.
7) How do you ship the products?
You can choose:
- Express Air Courier: UPS, FedEx, DHL,TNT
- Air Mail
- Bulk Air Freight
- Sea Freight
- Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.
8) Can you ship the cargo into my country?
we can deliver to every country ,Different shipping methods are available for different countries.
To see the shipping prices for any country, add items to your shopping cart, and change the shipping address.
You will see the shipping prices for that country.
When you order we will provide any necessary advice and assistance about importing to your country.
In some countries, importing bigger quantities of goods is restricted for private individuals and businesses. It's your responsibility to comply with your country's laws. Please check with your local Customs or local government website to see if importing requires any special licence in your country.
If you are located in one country, and want to ship to another country, this is also OK - this is "international dropshipping".
When shipping to some countries, we can accept bank transfer payment only, due to fraud prevention
9)Do I need special knowledge for importing goods through customs?
No, in most countries importing is easy and you don't need to do anything.
In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. we provide the necessary shipping documents.
10)What if the product is broken?
If any product is faulty, you can return it to us for a replacement or credit.
11) What if the product does not arrive?
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
12)Can I copy your website text and pictures for my re-selling business?
You are welcome to copy the Colorful Stream pictures and descriptions, for use re-selling these products.
